Mediation is a type of dispute resolution and involves an independent person working with individuals or a group to reach a solution that is agreeable by all.
This process is voluntary and should be confidential to the parties involved. A mediator will meet the individuals or groups involved separately and together. They will not make any judgements but will help the people involved reach an outcome by asking questions to guide an understanding and clarification of the issues for a resolution.
The main aim will be to maintain an employment relationship and focus on finding a way to work together going forward, without the need to apportion fault on any party of what may have happened previously.
Some businesses include a mediation stage in their employment handbook grievance procedure.
To discuss mediation in your business contact HaytonHeyes on 01925 758702